STORE POLICY
SHIPPING POLICY
For all artwork (on canvas) larger than 150cm x 150cm, artwork will be taken off stretcher bar and shipped in a rolled container for safety and ease of transporting.
For orders shipped internationally, it is possible that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Olga Volkus is not responsible for these charges if they are applied and are your responsibility as the customer.
DAMAGES & ISSUES
All artworks are packed with care in thick, custom art boxes to keep them safe during transit, but sometimes things happen beyond our control. It’s frustrating for both of us – and we’re here to make it right.
Your package is fully insured, so there’s no need to worry. If your artwork arrives damaged, please contact me and we can discuss the best way forward, whether it be a refund or another artwork as soon as possible. Here’s what we’ll need from you:
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Photos of the external box
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Shipping label
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Photos showing any damage to the artwork or frame
Please email these photos to olga.volkus@gmail.com within 48 hours of receiving the package so I can sort it out for you right away.
Credit / Debit Cards
PAYPAL
Apple Pay
Google Pay